Privacy Policy

Our Privacy Policy was last updated on 10 February 2025 and is in line with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). myAML is committed to protecting your privacy and works hard to provide a safe online experience.  This Privacy Policy outlines our practices and procedures regarding the collection, use, and disclosure of your information, including subscriptions and updates when you use our service. It also informs you about your privacy rights.  By using the myAML website, you consent to the data practices described in this statement. Where you choose to use our service, including initial subscription to updates, we utilise your data to deliver and enhance our service. 

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Types of Data Collected

While using our service, we may request that you provide us with specific personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

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• Email address

• First name and last name

• Phone number

• Address

• Business name

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How we collect your personal information?

We collect your personal information directly from you when you:

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• interact with us over the phone;

• interact with us in person;

• interact with us online;

• participate in surveys or competitions;

• attend a myAML event;

• subscribe to our email list;

• apply for a position with us as an employee, contractor, or volunteer.

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Usage Data

Usage Data is gathered automatically during your use of our website. This data may include details such as your Device's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of www.myAML.com.au that you visit, the date and time of your visit, the duration spent on those pages, unique device identifiers, and other diagnostic information.

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Tracking Technologies and Cookies

We may employ cookies and similar tracking technologies to monitor activity on our website and store specific information. These tracking technologies, which include beacons, tags, and scripts, are used to gather and track data as well as to enhance and analyse our service. 

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Use of Your Personal Data

myAML collects and uses your personal information to operate the myAML website and deliver the services you have requested.  Additionally, we may use your personal data for the following purposes:

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• To deliver and support our service - which includes monitoring its usage.

• To oversee your account - managing your registration as a user of the service. The personal data you supply enables you to access various features of the service available to you as a registered user.

• To fulfill a contract - managing the development, compliance, and execution of the purchase contract for the products, items, or services you have purchased, as well as any other contract with us through the service.

• To provide you with updates - offering news, special deals, and general information about other goods, services, and events that are similar to those you have previously purchased or inquired about, unless you have opted out of receiving such information.

• To handle your requests - addressing and managing your enquiries and requests directed to us.

• For business transfers - we may use your information to assess or carry out mergers, divestitures, restructurings, reorganisations, dissolutions, or other sales or transfers of some or all of our assets. 

• For other purposes - your information may be used for various other objectives, such as conducting data analysis, identifying usage patterns, evaluating the effectiveness of our marketing campaigns, and improving our service, products, services, marketing strategies, and your overall experience

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We may share your personal information in the following situations:

• With Service Providers - we may share your personal information with service providers to monitor and analyse the use of our service, for payment processing, and to contact you.

• For business transfers - we may share or transfer your personal information in connection with, or during negotiations for, any merger, sale of company assets, financing, or acquisition of all or part of our business to another company.

• With other users - when you share personal information or otherwise interact in public areas with other users, such information may be viewed by all users and may be publicly distributed outside.

• With your consent -we may disclose your personal information for any other purpose with your consent.

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How We Hold Your Personal Data

myAML will keep your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. We will retain and use your personal data as required to comply with our legal obligations (for example, if we must retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

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Additionally, myAML will retain usage data for internal analysis purposes. Generally, usage data is kept for a shorter duration, except when it is used to enhance security, improve the functionality of our service, or when we are legally required to retain this data for extended periods.

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Disclosure of Your Personal Data

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Business Transactions

If myAML undergoes a merger, acquisition, or asset sale, your personal data may be transferred. We will inform you prior to the transfer, and your data will then be governed by a different Privacy Policy.

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Law Enforcement

Under specific circumstances, myAML may be obligated to disclose your personal data as required by law or in response to valid requests from public authorities (e.g., a court or governing body).

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Other Legal Requirements

myAML may disclose your personal data in the good faith belief that such action is necessary to:

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• Comply with a legal obligation;

• Protect and defend the rights or property of myAML;

• Prevent or investigate possible wrongdoing in connection with the service;

• Protect the personal safety of users of the service or the public;

• Protect against legal liability.

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Security of Your Personal Data

The security of your personal data is of utmost importance to us. However, please be aware that no method of internet transmission or electronic storage is completely secure. While we make every effort to use commercially accepted means to safeguard your personal data, we cannot guarantee its absolute security.

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Detailed Information on the Processing of Your Personal Data

 

Service Providers

Our Service Providers may have access to your personal data. These third-party vendors collect, store, use, process, and transfer information about your activity on our service in accordance with their privacy policies.

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Analytics

We may use third-party service providers to monitor and analyse the usage of our service.

Email Marketing - we may use your personal data to send you newsletters, marketing or promotional materials, and other information that may interest you. You can opt out of receiving any or all of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.

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Payments

We offer paid products and/or services within the service. In such cases, we may utilise third-party services for payment processing (e.g. payment processors).

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Your Rights Under This Privacy Policy

Under this Privacy Policy, and by law in Australia, you have the following rights:

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• Request access to your personal data - you have the right to access, update, or delete the information we have about you. Whenever possible, you can access, update, or request the deletion of your personal data directly within your account settings. If you're unable to perform these actions yourself, please contact us for assistance. This also allows you to receive a copy of the personal data we hold about you.

• Request correction of your personal data - you have the right to have any incomplete or inaccurate information we hold about you corrected.

• Object to the processing of your personal data - you have the right to object to our processing of your personal data where we rely on a legitimate interest as the legal basis for our processing. This applies if there is something about your particular situation that makes you want to object to our processing on this ground. You also have the right to object where we are processing your personal data for direct marketing purposes.

• Request erasure of your personal data - you have the right to ask us to delete or remove personal data when there is no good reason for us to continue processing it.

• Request the transfer of your personal data - we will provide you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Please note this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

• Withdraw your consent - you have the right to withdraw your consent for the use of your personal data. If you withdraw your consent, we may not be able to provide you with access to certain specific functionalities of the service.

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Safeguarding Your Information

At myAML, we prioritise the protection of your personal data from unauthorised access, use, or disclosure. We store your personally identifiable information on secure servers, ensuring it is shielded within a controlled environment to prevent unauthorised access, use, or disclosure.

 

Amendments to This Policy

myAML may update this Privacy Policy from time to time to incorporate company developments, customer feedback, and legal requirements. We recommend that you review this Privacy Policy periodically to stay informed about how we are safeguarding your information.

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Making a Privacy Complaint

myAML provides a complimentary internal complaint resolution service for all customers. If you have any privacy-related concerns, please reach out to us so we can address them. To facilitate the resolution process, kindly follow these three steps:

• Collect all relevant documents related to your complaint;

• Reach out to us, and we will review your case and try to resolve your complaint promptly;

• If you are not satisfied with the initial resolution, please submit a written complaint to info@myaml.com.au.

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If you are still not satisfied, you have the right to contact the Office of the Australian Information Commissioner (“OAIC”).  You can contact the OAIC to make a query concerning your privacy rights, or to lodge a complaint with the OAIC about how we have handled your personal information. You can contact the OAIC’s hotline on 1300 363 992 or visit their website at www.oaic.gov.au. The OAIC has the power to investigate a complaint and make a determination.